Guest Engagement Intern-Spring 2020 (Paid! Jan-Apr) in Kissimmee, FL at Holiday Inn Club Vacations

Date Posted: 11/25/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations looks for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team.                                                   

POSITION DESCRIPTION:

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

The Resort Operations internship will be a 3 month experience working in areas which relate to guest engagement. These functions may include, but are not limited to: Recreation, Activities, and Food & Beverage operations.

ESSENTIAL DUTIES AND TASKS (up to five):  

Split time between functional guest engagement areas of resort to gain an understanding of how each department contributes to the success of the team. This includes hands on work and shadowing in events, activities, and food and beverage

Participate in meetings, trainings, and networking events with the Academy of Learning and Development. This includes online workshops and end of term project to present to leadership

Learn what goes into the general management of resort operations through mentorship and observations with the management team

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department



EDUCATION and/or EXPERIENCE

Student pursuing a degree in Sports and Recreation Management, Communications, Business, Event Management, Hospitality Management or other relevant area of study

  • Experience working in hospitality, food & beverage, hotel operations or related area is a plus
  • Strong organizational skills

 

 

Job Requirements

  • Ability to do research, gather content and organize information
  • Proficiency in prioritizing and organizing assignments
  • Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, work ethic, and professional demeanor
  • Demonstrated commitment to customer service
  • Able to demonstrate flexibility and adaptability in the workplace
  • Ability to collaborate with a diverse population
  • Able to demonstrate a positive attitude
  • Effectively communicate in English – bilingual is a plus

 



QUALIFICATIONS

  • Enrolled in college/university courses OR graduated within 6 months of the start of the internship
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  •  
    Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check
  • Must be able to complete entire program without interruptions
 
International Students       

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.

PHYSICAL DEMANDS


While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion.

WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.

 

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