This site uses cookies. To find out more, see our Cookies Policy

Front Desk Specialist Internship in Flint, TX at Holiday Inn Club Vacations

Date Posted: 2/11/2019

Job Snapshot

Job Description

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.       

 

POSITION DESCRIPTION:

To prepare and develop tomorrow’s leaders, the Resort Industry Student Experience (RISE) internship program provides the structure and resources to harness, teach, and grow talented students into successful career professionals through an immersive, holistic, and dynamic learning experience in the hospitality industry.

All internships will consist of hands on work, observations, special projects, leadership development, training, feedback and evaluations. Students will have the opportunity to form connections with both their peers and industry leaders who are in roles in both their own department and others.

The Front Desk Specialist internship will be a 12 week experience where students will learn the operations of our front desk. They will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments.the resort and the primary contact for all folio transaction and check out processes.


ESSENTIAL DUTIES AND TASKS:

  • Serve and tend to guest needs and be a primary contact for guests checking in and out of the resort. Run reports and support the Marketing team during the check in process.
  • Participate in meetings, trainings, and networking events with the Academy of Learning and Development. This includes online workshops and end of term project to present to leadership
  • Learn what goes into the general management of resort operations through mentorship and observations with the general management team

 

Job Requirements



EDUCATION and/or EXPERIENCE

  • Student pursuing a degree in sports and recreation management, Communications, Business, Event Management, Hospitality Management or other relevant area of study
  • Experience working in hospitality, food & beverage, hotel operations or related area is a plus
  • Strong organizational skills
  • Ability to do research, gather content and organize information
  • Proficiency in prioritizing and organizing assignments
  • Ability to meet deadlines and work with internal team members while maintaining a self-directed approach to ongoing projects
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, work ethic, and professional demeanor
  • Demonstrated commitment to customer service
  • Able to demonstrate flexibility and adaptability in the workplace
  • Ability to collaborate with a diverse population
  • Able to demonstrate a positive attitude

QUALIFICATIONS

  • Enrolled in college/university courses within 6 months of the start of the internship (recent graduates may apply)
  • Preferred GPA of 3.0 or higher and be in current good standing with the college/university
  • Must not be first two semesters taking college coursework
  • Must be able to secure housing in the location of the internship for the duration of the internship
  • Must be able to pass and complete a background check and pre-employment drug screening
  • Must be able to complete entire program without interruptions

International Students   

To be eligible, you must be currently enrolled in a college/university in the United States and possess unrestricted US work authorization. Typically, this means international students must be studying on an F-1 or J-1 visa. Please contact your international student advisor if you have questions regarding your eligibility before you apply.

 

PHYSICAL DEMANDS


While performing the duties of this job the employee may be required to sit or stand for extended periods of time.  Will be required to bend, twist, reach, push, pull, and operate office machinery.  Must be able to lift up to thirty pounds.  Specific work assignments may change without notice.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.



WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperature on occasion. 



WORK SCHEDULE/HOURS

Schedules will vary depending on business needs, and may entail working nights, weekends and holidays.  Must be flexible to work outside of departmental operating hours.

Summer 2019 RISE internships will begin Monday May 20th and run through Friday August 9th. Students should be prepared to come to work throughout this entire timeframe without interruptions. Once you complete the 12 week RISE program, there may be the opportunity for full time or part time employment however placement is not guaranteed.