Concierge Agent in Branson, MO at Holiday Inn Club Vacations

Date Posted: 6/28/2019

Job Snapshot

Job Description

POSITION OVERVIEW:

The Concierge Agent is responsible for assisting our guests in planning their vacation and making the arrangements necessary for them to have a seamless experience.  During the planning process, this position is responsible for selling attraction and show tickets and arranging tours.  The Concierge Agent will also be responsible for providing area and resort information. 

ESSENTIAL DUTIES AND TASKS:

  • Selling attractions and show tickets and arranging tours.
  • Ensures world-class guest satisfaction at all times for all Orange Lake Resorts’ owners, guests, and off-site location guests.
  • Answering the telephone and assisting guests with their questions.
  • Provide customers with area/resort information and directions.
  • Upholds and supports the vision and philosophies of the sales and marketing management team.
  • Adheres to and enforces all departmental and company policies and procedures established by Orange Lake Resorts.
  • Any additional responsibilities that may become evident during the course of the operation.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.  It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.  The incumbent is expected to perform other duties necessary for the effective operation of the department.

 

Job Requirements

QUALIFICATIONS:

  • Dependable and goal-oriented
  • Must have reliable transportation
  • Proficiency in Microsoft Word, Excel and other required applications
  • Must be process-oriented with attention to detail and the function of detail
  • Self-directed and independent but works as a team player
  • Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, service or product from guests and co-workers
  • Excellent customer service skills
  • Strong oral communication skills
  • Strong work ethic, high energy level and positive attitude
  • Strong cash handling skills