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Club Partner in Orlando, FL at Holiday Inn Club Vacations

Date Posted: 1/3/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION DESCRIPTION:
This position will be responsible for booking, tracking and reporting all Points Partner reservations for Holiday Inn Club. You must have a detailed sophisticated knowledge of all Partner offerings and associated policies and procedures. Required to accurately calculate points to complete transactions, accurately input data for tracking on a daily/weekly/monthly basis and work directly with members via incoming calls or email to book Partner transactions. As a Club Partner, you must provide outstanding quality and service to customers, serve as a backup and take overflow calls for Owner Support / Club as needed. Club Partners maintain detailed knowledge of overall Holiday Inn Club and Orange Lake owner support programs, serve as a primary point of contact for all areas of partner fulfillment including problem resolution and customer service which may require interaction with 3rd party vendors.


ESSENTIAL DUTIES AND TASKS

  • Answer incoming calls from Holiday Inn Club members requesting reservations for Points Partners.
  • Application of sales/service techniques.
  • Work with 3rd party vendors and fulfillment entities to ensure outstanding quality experience for the members.
  •  Will take general Owner Support / Club incoming calls on an as needed basis.

 

 

 

Job Requirements

  • Must have been employed in the Owner Support department for at least three (3) months.
  • Previous reservation and customer service experience in a call center or resort environment preferred
  • Strong knowledge of the Holiday Inn Club program preferred
  • Must be English/Spanish Bilingual.

ESSENTIAL FUNCTIONS

  • Continuous computer use
  • Continuous phone use
  • Ability to multi-task, prioritize and manage time effectively
  • Strong interpersonal skills 
  • Strong attention to detail
  • Ability to handle escalated service calls