Assistant Manager of Facilities in New Orleans, LA at Holiday Inn Club Vacations

Date Posted: 8/21/2019

Job Snapshot

Job Description

 

Holiday Inn Club Vacations look for individuals who excel in their role, and are committed to delivering an exceptional experience for our guests, owners, and team members.  We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships?  We’re looking for people like this to join our friendly, engaged, professional team.               

 

POSITION OVERVIEW:

The Assistant Manager of Facilities Operations is responsible for bringing the brand promise to life through excellence in some or all facets of asset management. This position serves as a guest advocate and key adviser to the  Manager of Facilities, and assists in leading the operation of guest unit maintenance engineering, facilities maintenance, grounds, housekeeping partnership, fleet, warehouse, and/or laundry departments.  Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the facilities and the life of and safe operation of assets.

ESSENTIAL DUTIES AND TASKS:

  • Development of PDPs, evaluation and active coaching to develop Brandhearted maintenance technicians and grounds personnel. Demonstrate a culture of learning and mentorship for continual performance development

  • Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure all special needs/requests of guests of all types are fulfilled. Respond to and follow up on all problem resolution cases.

  • Execute pre-defined programs and policies within assigned area and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.

  • Assist with the development of departmental budgets and allocation of resources to meet financial goals.

 

Job Requirements

  • 2 years hospitality maintenance engineering technician experience
  • Facilities Certification CEOE, IFMA, or FMA are desired.
  • Must be able to lift up to thirty (30) pounds.

ESSENTIAL FUNCTIONS:

  • High degree of judgment
  • Comprehensive knowledge 

  • Ability to motivate, engage and lead employees

 

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